Important Update: Loan Advances via Carter Federal Credit Union

Here’s what you need to know:

However, you will still receive your refund directly from the IRS, just through the standard process. Your funds are still yours—it’ll just come without the advance.

‍We know this is frustrating, and we're actively working to support everyone affected. We’ll continue to provide updates as we have them.Important: If you have not already submitted your Paid Sick and Family Leave Credit (SETC) to the IRS, these must be received by the IRS no later than April 15th, 2025. Please reach out to your SETC Processor or our support team to ensure your file reaches the IRS in time.Thank you for sticking with us.

As of March 18th, Carter Federal Credit Union and their technology platform Quilo have immediately stopped all loan funding, including cancelling all open but not yet funded loans—even those previously approved and waiting. Unfortunately, they made this decision without prior notice to us or to applicants.